Slots16 Privacy Policy – How We Protect Your Data

1. Introduction

Slots16 ("we", "us", "the platform") is committed to protecting the privacy and personal data of every player who registers and uses our services. This Privacy Policy applies to all aspects of the Slots16 platform — including the game lobby, live casino, sports betting section, the Android app, and all PKR payment and withdrawal services.

We collect only the data we actually need to run the platform, process your transactions and keep your account secure. We do not build detailed profiles to sell to advertisers, and we do not pass your data to marketing companies without your explicit consent. That is a straightforward commitment we make to every player.

This policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines, both of which form part of your agreement with Slots16.

2. What Data We Collect

We collect information in two ways: data you provide to us directly, and data we gather automatically when you use the platform. Here is a breakdown of both:

Information You Provide Directly

• Account registration: Your full name, date of birth, email address, and chosen username and password when you sign up.
• Identity verification: A copy of your CNIC (Computerised National Identity Card) or other valid national ID, and supporting documents such as proof of address or payment method ownership. This is required before your first withdrawal is processed.
• Payment information: Your JazzCash or Easypaisa mobile number, Raast ID, bank account details or other payment method identifiers used to deposit or withdraw funds in PKR.
• Communication data: Any messages you send to our customer support team, including queries about your account, withdrawal status or game-related issues.

Information Collected Automatically

• Device and technical data: Your IP address, device type and model, operating system version, browser type and screen resolution.
• Usage data: Pages visited, games played, bets placed (including stake amounts and outcomes), time spent on the platform and session frequency.
• App analytics: If you use the Slots16 Android app or iOS PWA, we collect app performance data, crash reports and general usage metrics to improve reliability.
• Cookies and similar technologies: See the Cookies section below for full details.

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect information "just in case". The table below shows the main reasons we use your data and the basis for doing so:

Purpose	Data Used	Basis
Creating and managing your account	Name, email, date of birth, username	Contract performance
Processing deposits and withdrawals in PKR	Payment method details, transaction records	Contract performance
Identity verification before withdrawals	CNIC, address documents	Legal obligation & fraud prevention
Detecting and preventing fraud or bonus abuse	Betting patterns, IP address, device fingerprint	Legitimate interest
Improving platform performance and fixing bugs	App analytics, crash reports, usage data	Legitimate interest
Sending account-related notifications	Email address, mobile number	Contract performance
Responsible gaming monitoring	Session frequency, deposit patterns	Legitimate interest & player welfare
Sending promotional offers (if opted in)	Email address, game preferences	Consent

We will never use your personal data for purposes that conflict with the reason it was originally collected without seeking your consent first.

4. Payment Data and PKR Transactions

All financial transactions on Slots16 take place in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast or Bank Transfer, the transaction is processed by the respective payment provider. Slots16 receives a confirmation of the transaction and the associated amount — we do not store your full JazzCash PIN, Easypaisa security codes, or complete bank account credentials on our own servers.

Payment providers such as JazzCash and Easypaisa have their own privacy policies and data practices that govern how they handle your information during a transaction. Slots16 is not responsible for data processed solely by those providers. We strongly recommend reviewing your mobile wallet provider's privacy policy as well.

Transaction records — including deposit amounts, withdrawal requests and their status — are retained for as long as your account is active and for a period thereafter as required for financial record-keeping and fraud investigation purposes.

5. Data Sharing and Third Parties

Slots16 does not sell your personal data to any third party for marketing or commercial purposes. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data necessary to process a transaction — typically a phone number or account identifier and the PKR amount.
• Game content providers: Slot and live casino game providers may receive a player session token to authenticate your game session. They do not receive your full name, payment details or CNIC.
• Identity verification services: Where third-party KYC tools are used to verify ID documents, those providers process your submitted documents under strict confidentiality agreements and are not permitted to retain or reuse your data.
• Fraud prevention and security: We may share anonymised or aggregated data with fraud detection services to protect the platform and all players from abuse.
• Legal requirements: If we receive a valid legal request from an authorised body requiring us to disclose specific data, we will comply with that request to the minimum extent necessary and, where permitted, notify the affected player.

Any third party that receives data from Slots16 is required to handle it securely and use it only for the specific purpose for which it was shared. We do not grant third parties the right to use your data for their own marketing or analytics.

6. Cookies and Tracking Technologies

Slots16 uses cookies and similar lightweight tracking technologies to make the platform work properly and to understand how players use the site. Below is a summary of what we use and why:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session, remembering your language preference and maintaining your game session state. These cannot be disabled without breaking core functionality.
• Performance cookies: Used to collect anonymised data about which pages are visited most often, how long sessions last and where technical errors occur. This helps us improve the platform experience for Pakistani players — especially around high-traffic events like PSL matches and major Cricket tournaments.
• Functional cookies: Remember choices you make — such as preferred lobby filters or notification settings — so you do not have to reset them every visit.
• Analytics: We may use privacy-respecting analytics tools to understand aggregate platform usage. These tools do not identify individual players by name.

You can control cookie settings through your browser. Disabling non-essential cookies will not prevent you from using the platform, though some personalisation features may not work as expected. Clearing your browser cookies will log you out of any active session.

7. Data Retention

We keep your personal data only for as long as it is genuinely needed. Here is how long different types of data are typically retained:

• Account data: Retained for the duration your account is active. If you close your account, core account data is retained for a minimum of five years for financial record-keeping and fraud-prevention purposes.
• Transaction records: PKR deposit and withdrawal records are kept for a minimum of five years from the date of the transaction.
• Identity documents: Copies of your CNIC or other verification documents are retained for the duration of your account and for a period after closure as required for compliance purposes.
• Support communications: Messages exchanged with our support team are retained for up to two years to help us resolve repeat issues and improve service quality.
• Session and usage data: Aggregated usage statistics are retained indefinitely in anonymised form. Individual session logs are typically deleted after 12 months.

When data is no longer needed and no retention obligation applies, we delete or anonymise it securely so that it can no longer be linked back to you.

8. Security Measures

Protecting your data is a core responsibility that we take seriously at Slots16. We have put in place a range of technical and organisational measures to keep your information safe:

• Encryption in transit: All data exchanged between your browser or app and the Slots16 platform is encrypted using TLS (HTTPS). Your login credentials and PKR payment details are never transmitted in plain text.
• Encryption at rest: Sensitive data stored on our servers — including identity documents and payment details — is encrypted at rest using industry-standard methods.
• Access controls: Only authorised Slots16 staff who genuinely need to access specific data to do their jobs are permitted to do so. All staff access is logged and audited.
• Password security: Account passwords are stored as salted hashes — the actual password is never stored in readable form. Even if our database were compromised, passwords would not be exposed in plain text.
• Account monitoring: We continuously monitor for unusual login patterns, large or rapid withdrawal requests and other indicators of account compromise so we can act quickly if something looks wrong.

While we take every reasonable precaution, no platform can guarantee 100% security against all possible threats. We strongly recommend using a strong, unique password for your Slots16 account and enabling any available account security features. If you suspect your account has been accessed without your permission, contact us immediately.

9. Your Data Rights

You have rights over your personal data and we respect them. Here is what you can request at any time by contacting our support team:

• Access: You can request a copy of the personal data we hold about you.
• Correction: If any of your data is inaccurate or out of date, you can ask us to correct it. Keeping your details current is also important for smooth withdrawals.
• Deletion: You can request that we delete your personal data. We will do so to the maximum extent possible, subject to any legal retention obligations that prevent full deletion (such as financial transaction records).
• Restriction: You can ask us to restrict how we process your data while a complaint or correction request is being investigated.
• Withdrawal of consent: Where we process data based on your consent — such as sending promotional messages — you can withdraw that consent at any time. This will not affect processing that took place before the withdrawal.
• Portability: You can request your account and transaction data in a commonly used machine-readable format.

To exercise any of these rights, contact the Slots16 support team with your registered email address and a clear description of your request. We will respond within a reasonable timeframe and may need to verify your identity before acting on certain requests.

10. Minors and Under-18 Protection

Slots16 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. During registration, players are required to confirm their age, and identity verification checks are carried out before withdrawals are approved.

If we discover or are informed that an account belongs to a person under 18, we will immediately suspend that account, freeze the associated balance and delete any personal data collected from that minor, except where retention is required for investigation purposes.

If you are a parent or guardian and believe a minor may have registered on Slots16, please contact our support team immediately. We will investigate and act without delay.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in payment integrations or updates to applicable standards. When we make material changes, we will display a notice on the platform and update the "Last updated" date at the top of this page.

Continued use of the Slots16 platform after an update to this policy constitutes acceptance of the revised version. If you do not agree with the updated policy, please stop using the platform and contact support to request account closure.

We recommend checking this page every few months to stay informed about how your data is handled.

12. Contact and Privacy Queries

If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a concern about how your information has been handled, please get in touch with the Slots16 support team. Contact details are displayed in the footer of every page on this site.

For concerns related to your gaming habits, self-exclusion or session limits, please visit our Responsible Gaming page where dedicated tools and guidance are available.

We are committed to responding to all privacy-related queries in plain, straightforward English and within a reasonable time. Our team understands the Pakistan context and will handle your query accordingly.